sure-b2c-newLogo
  • Home
  • Business
  • Service status
  • Help & support
  • Top up
  • Suremail
  • Mobile
    • Mobile
      • Mobile Plans
        • Pay Monthly
        • Sharer Plans
        • Pay As You Go
        • SIM Only
        • 4G Mobile Broadband
      • Get more from Sure
        • Bundles
        • Roaming Boosters
        • Refer a Friend
        • Switch to Sure
      • More info
        • 4G Network Coverage
        • Call & Data Charges
        • Roaming Charges
  • Broadband & Home
    • Broadband & Home
      • Broadband Plans
        • Unlimited Broadband
        • Unlimited Pro Broadband
        • 4G Mobile Broadband
        • Business Broadband
      • Get more from Sure
        • Tech Team
        • Suremail
        • Bundles
        • Switch to Sure
      • Smart Home & Phone
        • Home Tech
        • Landline Rental
        • Phones for Business
      • More info
        • Call Charges
        • International Call Charges
  • Bundles
  • Offers
  • Why Sure?
    • Switch to Sure
  • Search
  • My sure
My activities Submit a request Sign in
  1. Sure
  2. Mobile

Mobile

From setting up your phone when you first get it to topping up and troubleshooting problems, this section will help you get the most out of your mobile.

Frequently asked questions

  • Lost and Stolen
  • Forgot your PIN, find my PUK code?
  • Boosters
  • Voicemail
  • How do I check my balance?
  • How do I swap my phone number from one SIM to another?
See all 7 articles

Pay As You Go & Top Up

  • Planned Work - Top Up - 15/03/23 2300- 0600 16/03/23
  • Where to purchase a Sure PAYG SIM card
  • How to get the app and UNLIMITED Insta, Whatsapp, Facebook and more!
  • Pay As You Go topping up (adding credit)

Switching to Sure

  • Back up your data - recommended
  • Which is the right plan for me?
  • Moving your mobile number
  • If you change your mind

Roaming

  • Spend Limits - protection from bill shock when roaming
  • Boosters (add-ons)
  • Accessing Voicemail whilst abroad

Get the guide for your phone

  • iPhone guide
  • Android guide
  • Windows guide

Help Videos

  • SIM cards and PIN numbers
  • Internet access on iPhone
  • Internet access on Android phones
  • Registering your mobile
  • Mobile Voicemail
  • Understanding mobile data
See all 8 articles

Shop

  • Mobile phone
  • Boosters
  • Broadband
  • Home phone
  • Make an appointment

Browse

  • 4G network coverage
  • Mobile price plans
  • Roaming
  • Home phone call charges
  • Call & data charges
  • Latest news

Help

  • Sure Help
  • Mobile trouble shooting
  • Broadband trouble shooting
  • Log a fault
  • Service announcements

My Sure

  • Login
  • MySure app
  • Top up
  • Online billing
  • Suremail
  • Track a fault
  • FAQs

About us

  • Company info
  • Management team
  • In the community
  • Latest news
  • Press Centre
  • Careers
  • Suppliers
  • Contact us

Shop location

36 King Street shop

Get directions

Make an appointment

For opening times visit Contact Us

 

Follow us

  • Twitter
  • Twitter
  • Instagram+
  • LinkedIn

Locations


sure-b2c-newLogo

© Copyright Sure (Jersey) Limited. All rights reserved.

  • Terms and Conditions
  • Privacy Policy
Powered by Zendesk