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Mobile

From setting up your phone when you first get it to topping up and troubleshooting problems, this section will help you get the most out of your mobile.

5G Network – what you need to know

  • A network built for modern life in Jersey
  • Why are there upgrade works happening?
  • How will these works affect my service?
  • How will the new network benefit me?
  • Are you putting up more masts to support the new network?
  • I moved to Sure from Airtel. Will I benefit from the new network?
See all 14 articles

3G Network Switch-off

  • 3G network switch-off – what you need to know
  • Check if you're affected
  • 3G-only devices: Replacement options
  • 3G switch-off - Update your network setting
  • Why is 3G being switched off?
  • When will 3G be switched off?
See all 14 articles

Switching to Sure

  • New customer checklist
  • Moving your mobile number
  • What is the right plan for me?
  • If you change your mind

Star Services and Voicemail

  • Star Services and Voicemail

Sim, Pin and PUK

  • How do I swap my phone number from one SIM to another?
  • Forgotten PIN or Need Your PUK Code?
  • Understanding eSIM: Your Guide to Digital Connectivity

Mobile Fault and Phone Guides

  • How to prevent unwanted or malicious calls
  • iPhone Personal Hotspot Greyed Out - How to Fix
  • Using iPhone Hotspot - Help Guide
  • Verification Codes
  • Mobile Fault
  • Android Guide
See all 10 articles

Pay As You Go & Top Up

  • How do I check my balance?
  • How to Top Up a PAYG Mobile
  • Pay As You Go Classic Call Charges
  • Where to Purchase a PAYG SIM Card

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1-5 Castle Street, St Helier

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