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Mobile

From setting up your phone when you first get it to topping up and troubleshooting problems, this section will help you get the most out of your mobile.

Switching to Sure

  • New customer checklist
  • Moving your mobile number
  • What is the right plan for me?
  • If you change your mind

Star Services and Voicemail

  • Star Services and Voicemail

Sim, Pin and PUK

  • PUK code - forgot your PIN
  • How do I swap my phone number from one SIM to another?
  • Forgot your PIN, find my PUK code
  • eSIM

Mobile Fault and Phone Guides

  • Verification Codes
  • Mobile Fault
  • Android Guide
  • iPhone guide
  • Windows guide
  • Back up your data - recommended
See all 7 articles

Pay As You Go & Top Up

  • How do I check my balance?
  • Pay As You Go topping up (adding credit)
  • Pay As You Go Classic Call Charges
  • Where to purchase a Sure PAYG SIM card

About us

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Shop location

1-5 Castle Street, St Helier

Get directions

Make an appointment

For opening times visit Contact Us

 

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