General

Click below for latest announcements

• Apart from the planned works notified, all services are working normally - week beginning 26th June
• Network Upgrade - from 26th June
• EU changes to data roaming
• Apple update uses lots of mobile data
• Notification - Price and Product changes 1st May 2017
• Warning: Who is calling you? Please beware.

Terms & Conditions

• Jersey Terms & Conditions
• Complaints

Mobile

Pay As You Go & Top Up

• Top Up (adding credit)
• Getting the most out of Pay As You Go

Switching to Sure

• Transferring your contacts - Apple
• Transferring your contacts - Android
• New customer checklist
• Moving your mobile number
• Which is the right plan for me?

Charges and boosters

• Text messages converted to Picture messages
• Non-geographic calls and premium numbers
• What am I charged for and how?
• Boosters
• Data fair use policy

Roaming

• Roaming - Frequently Asked Questions
• Roaming Boosters (Pay Monthly only)
• Data Roaming
• Data Roaming Spend Limits
• Accessing Voicemail whilst abroad

More help and FAQ's

• Forgot your PIN?
• Replacement SIM card
• How do I swap my phone number from one SIM to another?
• Voicemail
• Data usage monitoring
• Back up your data - recommended

See all 11 articles

4G

• All you need to know about 4G

Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

Broadband

Switching to Sure

• Switching your broadband to Sure
• Signing up
• Setting up Unlimited Broadband

Mobile internet

• About mobile internet

Broadband troubleshooting

• Broadband and WiFi help
• Troubleshooting checklist
• Fibre broadband troubleshooting
• Engineer call out charges

Internet security

• Staying Safe Online
• Jersey Fraud Prevention
• Spam email
• WiFi security checklist

Suremail

• Suremail and Email Fact Sheet
• Spam Email
• About Suremail

Home Phone

Switching to Sure Home Phone and Moving House

• Home Phone Packages
• Costs associated with moving to Sure
• How do I place an order
• FAQ's

Call Charges

• Non-geographic calls and premium numbers
• Current call rates
• Call charges - SureDial

Faults

• Fact Sheet and Troubleshooting
• Engineer call out charges

Prevent Unwanted Calls

• How to prevent unwanted or malicious calls

Billing

About your bill

• Non-geographic and premium rate calls
• Receiving your bill
• Bill itemisation
• Understanding your bill charges

Paying your bill

• Ways to pay

Unpaid bills

• What happens when a bill is not paid

My Account and Contract information

My Contract

• About your contract

Frequently Asked Questions

More Mobile Questions

• Lost and Stolen
• Forgot your PIN, need a PUK code?
• Replacement SIM card
• How do I swap my phone number from one SIM to another?
• Voicemail
• Using WiFi

See all 13 articles

Sure TV - withdrawn

• What happened to Sure TV?

Previous Regulatory Notices

Regulatory notices

• New Plans and Reduced Rates in March.
• Network disruption - Landline and Broadband (not fibre) 13th - 22nd July
• Price increases from 1st May - Roaming
• Price increases from 7th March
• Automated bill payments discontinued
• Paper bill fees and payment processing fee changes notice

Business help

Key contacts

• Your contacts at Sure
• Fault reporting