General

Frequently Asked Questions

• Fixing WiFi and Broadband problems
• How do I set up broadband?
• All about routers
• All about data
• All about phones - get the guide for iPhone and Android
• All about Email & Suremail

See all 17 articles

Click below for latest announcements

• Mobile price changes from 27th April 2018
• All Sure services are working normally - week beginning 14th May 2018
• Here to Help - Frequently Asked Questions
• EU changes to data roaming
• Warning: Who is calling you? Please beware.

Terms & Conditions

• Jersey Terms & Conditions
• Complaints

Mobile

Frequently asked questions

• How do I check my balance?
• What am I charged for and how?
• Boosters
• Text messaging (SMS)
• Replacement SIM card
• How do I activate a SIM card?

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Pay As You Go & Top Up

• Top Up (adding credit)
• Getting the most out of Pay As You Go

Switching to Sure

• Moving your mobile number
• Which is the right plan for me?
• New customer checklist
• Transferring your contacts - Apple
• Transferring your contacts - Android

Roaming

• NEW: Smart Roamer Booster
• Roaming Boosters (Pay Monthly only)
• Data Roaming
• Data Roaming Spend Limits
• Accessing Voicemail whilst abroad

More Mobile Questions

• Lost and Stolen
• Why is my bill higher this month?
• Voicemail
• How do I access voicemail
• Using WiFi
• Questions about your data allowance?

See all 14 articles

Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

Help Videos

• Understanding mobile data
• Getting the most out of Pay As You Go
• Using yor phone off island
• Mobile Voicemail
• SIM cards and PIN numbers
• Internet access on Android phones

See all 8 articles

Broadband & Suremail

Switching to Sure

• Sure Tilgin Router User Guide
• Switching your broadband to Sure
• Signing up
• Setting up Unlimited Broadband

Broadband & WiFi Faults

• Broadband speeds explained
• Fixing broadband and WiFi problems
• Troubleshooting checklist
• Fixing fibre broadband problems
• Engineer call out charges

Mobile internet & 4G Broadband

• NEW - 4G Broadband
• About mobile internet

Help Videos

• Mobile broadband explained
• Getting the best from your broadband
• Broadband Security

Staying Safe Online

• Phishing - trying to steal your identity
• Email Saftey
• Staying Safe Online
• Jersey Fraud Prevention
• Spam Email
• WiFi security checklist - help video

Suremail

• Spam email
• Fixing Suremail and Email problems
• About Suremail

Home Phone

Switching to Sure Home Phone

• How long does it take to switch?
• Home Phone Packages
• Costs associated with moving to Sure
• How do I place an order

Faults

• Fixing landline problems

Call Charges

• Non-geographic calls and premium numbers
• Current call rates
• Call charges - SureDial

Frequently asked questions

• How to prevent unwanted or malicious calls
• Star Services

My Account & Contract info

Frequently asked questions

• I want to cease my service/contract
• I am moving house, what should I do?
• Can I pay my bills online?
• My Account

My Contract

• About your contract
• When does my contract end?
• What happens when my contract ends?
• What if I need a new handset before the contract ends?

Billing

Frequently asked questions

• What are these charges on my bill - show an example
• What is a part-period charge?

About your bill

• Understanding your bill charges
• Receiving your bill
• Bill itemisation
• Non-geographic and premium rate calls

Paying your bill

• Ways to pay
• What happens when a bill is not paid

Business help

Key contacts

• Your contacts at Sure
• Fault reporting