General

Click below for latest announcements

• All Sure services are working normally - week beginning 16h October
• EU changes to data roaming
• Warning: Who is calling you? Please beware.

Terms & Conditions

• Jersey Terms & Conditions
• Complaints

Mobile

Frequently asked questions

• Welcome Pack in full
• Why is my bill higher this month?
• Questions about your data allowance?
• How do I activate a SIM card?
• How do I access voicemail
• How do I check my balance?

Pay As You Go & Top Up

• Top Up (adding credit)
• Getting the most out of Pay As You Go

Roaming

• NEW: Smart Roamer Booster
• Roaming Boosters (Pay Monthly only)
• Data Roaming
• Data Roaming Spend Limits
• Accessing Voicemail whilst abroad

Charges and boosters

• What am I charged for and how?
• Boosters
• Data fair use policy
• Non-geographic calls and premium numbers
• Text messages converted to Picture messages

Switching to Sure

• Moving your mobile number
• Which is the right plan for me?
• New customer checklist
• Transferring your contacts - Apple
• Transferring your contacts - Android

Help Videos

• Understanding mobile data
• Getting the most out of Pay As You Go
• Using yor phone off island
• Mobile Voicemail
• SIM cards and PIN numbers
• Internet access on Android phones

See all 8 articles

Get the guide for your phone

• iPhone guide
• Android guide
• Windows guide

Broadband & Suremail

Switching to Sure

• Switching your broadband to Sure
• Signing up
• Setting up Unlimited Broadband

Broadband & WiFi Faults

• Fixing broadband and WiFi problems
• Troubleshooting checklist
• Fixing fibre broadband problems
• Engineer call out charges

Mobile internet

• About mobile internet

Help Videos

• Mobile broadband explained
• Getting the best from your broadband
• Broadband Security

Internet security

• Staying Safe Online
• Jersey Fraud Prevention
• Spam email
• WiFi security checklist

Suremail

• Fixing Suremail and Email problems
• About Suremail
• Spam Email

Home Phone

Frequently asked questions

• How long does it take to switch?
• Can I keep my number?
• How do I place an order

Switching to Sure Home Phone & moving house

• Home Phone Packages
• Costs associated with moving to Sure

Call Charges

• Non-geographic calls and premium numbers
• Current call rates
• Call charges - SureDial

Faults

• Fixing landline problems
• Engineer call out charges

Landline Features

• Star Services

Prevent Unwanted Calls

• How to prevent unwanted or malicious calls

My Account & Contract info

Frequently asked questions

• I want to cease my service/contract
• I am moving house, what should I do?
• Can I pay my bills online?

My Account

• My Account

My Contract

• About your contract
• When does my contract end?
• What happens when my contract ends?
• What if I need a new handset before the contract ends?

Billing

Frequently asked questions

• What are these charges on my bill - show an example
• What is a part-period charge?

About your bill

• Non-geographic and premium rate calls
• Receiving your bill
• Bill itemisation
• Understanding your bill charges

Paying your bill

• Ways to pay

Unpaid bills

• What happens when a bill is not paid

Frequently Asked Questions

More Mobile Questions

• Lost and Stolen
• Forgot your PIN, need a PUK code?
• Replacement SIM card
• How do I swap my phone number from one SIM to another?
• Voicemail
• Using WiFi

See all 13 articles

Help Videos

• Voicemail call divert
• Listening to Voicemail
• Preventing unwanted calls
• Non-geographic and premium calls explained
• About your bill

Business help

Key contacts

• Your contacts at Sure

Previous Regulatory Notices

Regulatory notices

• Notification - Price and Product changes 1st May 2017
• New Plans and Reduced Rates in March.
• Network disruption - Landline and Broadband (not fibre) 13th - 22nd July
• Price increases from 1st May - Roaming
• Price increases from 7th March
• Automated bill payments discontinued

See all 7 articles