Billing

About your bill

• Understanding your Bill
• Part-Period charges and credits
• Receiving your bill
• Bill itemisation

Paying your bill

• Direct Debit Form
• Ways to pay your bill
• Help! I can’t pay my bill
• What happens when a bill is not paid

RPI

• NOTIFICATION - Price increases from 1st July 2025

General

Frequently Asked Questions

• Being Safe in a Storm
• How do I cease or cancel a service?
• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about Top Up and Pay As You Go

See all 9 articles

Click below for latest announcements

• Improvements to Roaming Spend Limits
• Scam mobile phone upgrade calls
• Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.

Important information

• Complaints
• Jersey Terms & Conditions

Mobile

Frequently asked questions

• Lost and Stolen
• Forgot your PIN, find my PUK code?
• Boosters
• Voicemail
• How do I check my balance?
• How do I swap my phone number from one SIM to another?

See all 7 articles

Pay As You Go & Top Up

• How to register for MySure app.
• Pay As You Go topping up (adding credit)
• Pay As You Go Classic Call Charges

Switching to Sure

• Back up your data - recommended
• Which is the right plan for me?
• Moving your mobile number
• If you change your mind

Roaming

• PAY AS YOU GO - Roaming
• Spend Limits - protection from bill shock when roaming
• Boosters (add-ons)
• Accessing Voicemail whilst abroad

Mobile Fault and Phone Guides

• Mobile Fault
• iPhone guide
• Android guide
• Windows guide

Help Videos

• SIM cards and PIN numbers
• Internet access on iPhone
• Internet access on Android phones
• Registering your mobile
• Mobile Voicemail
• Understanding mobile data

See all 8 articles

Broadband & Suremail

Switching to Sure

• If you change your mind

Broadband & WiFi Faults

• ★ Sure Support App - diagnose and solve broadband issues from your mobile.
• ★ How do I reset my router?
• ★ Why can't I get decent WiFi?
• Changing your username on the Technicolor DWA0120 router
• Changing your username on the Technicolor TG 589vac V2 router
• Changing your username on the Technicolor TG 588V2 router

See all 11 articles

4G Mobile Broadband

• About mobile internet

suremail.je

• About Suremail
• Fixing Suremail and Email problems

Staying Safe Online

• Parental Controls on Technicolor Routers
• Parental Controls - Google
• Parental Controls - Apple
• Staying Safe Online
• Phishing - trying to steal your identity
• Email Saftey

See all 9 articles

Home Phone

Switching to Sure Home Phone

• Costs Associated with Moving Your Sure Services
• How do I place an order
• Switching to Sure

Landline Help and FAQ's

• Fixing landline problems
• How to prevent unwanted or malicious calls

MySure & Contract information

MySure Registration

• How do I register and sign up to MySure?
• Invite other users to view the MySure account

My Sure for Pay As You Go

• MySure for Pay As You Go - How to register
• How to top up
• See your top up history
• More features for your Pay As You Go Account

My Sure - frequently asked questions

• Viewing your bills online - all you need to know
• Can I pay my bills online? - YES!
• Find my PUK code
• How do I cease or cancel a service?
• Having problems with your account - contact us

My Contract

• About your contract
• When does my contract end?
• What happens when my contract ends?
• What if I need a new handset before the contract ends?

Business help

Key contacts

• Your contacts at Sure

5G from Sure

Getting started with your 5G router

• Getting started with your 5G router