General
Frequently Asked Questions
- Fixing WiFi and Broadband problems
- How do I set up broadband?
- All about routers
- All about data
- All about phones - get the guide for iPhone and Android
- All about Top Up and Pay As You Go
Click below for latest announcements
- Notice of price changes to landline and broadband from 1st January 2019
- All Sure services are working normally today.
- Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
- Here to Help - Frequently Asked Questions
- Data Protection when paying bills by phone
- Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.
Terms & Conditions
Mobile
Frequently asked questions
- How do I check my balance?
- What am I charged for and how?
- Boosters
- Text messaging (SMS)
- Replacement SIM card
- How do I activate a SIM card?
Pay As You Go & Top Up
Switching to Sure
Roaming
More Mobile Questions
- Lost and Stolen
- Why is my bill higher this month?
- Voicemail
- How do I access voicemail
- Using WiFi
- Questions about your data allowance?
Get the guide for your phone
Help Videos
- Understanding mobile data
- Getting the most out of Pay As You Go
- Using yor phone off island
- Mobile Voicemail
- SIM cards and PIN numbers
- Internet access on Android phones