General
Frequently Asked Questions
- How do I cease or cancel a service?
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about Top Up and Pay As You Go
- WiFi and Broadband problems
Click below for latest announcements
- Pay as you go mobile fault - Saturday 30th April 2022 - Resolved 11:30
- Mobile top up and balance enquiry issue - Friday 29th April 2022 - RESOLVED 19:20
- 27th April 2022 - Mobile Data Outage - now resolved
- Bel Royal Garage mobile mast
- Scam mobile phone upgrade calls
- Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.
Terms & Conditions
Previous Price Change Announcements
- Increase in avoidable charges - 1st October 2019
- Pay Monthly Mobile price increases - 1st July 2019
- NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
- Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
- NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
- Notice of price changes to landline and broadband from 1st January 2019
Mobile
Frequently asked questions
- Lost and Stolen
- Forgot your PIN, find my PUK code?
- Boosters
- Voicemail
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Switching to Sure
Roaming
Get the guide for your phone
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile Voicemail
- Understanding mobile data
Broadband & Suremail
Switching to Sure
Broadband & WiFi Faults
- ★ Sure Support App - diagnose and solve broadband issues from your mobile.
- ★ How do I reset my router?
- ★ Why can't I get decent WiFi?
- Changing your username on the Technicolor DWA0120 router
- Changing your username on the Technicolor TG 589vac V2 router
- Changing your username on the Technicolor TG 588V2 router