Frequently Asked Questions
- Being Safe in a Storm
- How do I cease or cancel a service?
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about Top Up and Pay As You Go
Click below for latest announcements
- NOTIFICATION - Price increase from 1st July 2023
- Support for Fax Calls Outside the Sure Network- 23 March 2023
- Big Bundle V5 ending 30th April 2023
- Top up and balance issues - 9th March 2023 - Resolved
- Scam mobile phone upgrade calls
- Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.
Terms & Conditions
Previous Price Change Announcements
- NOTIFICATION - Price increases from 1st July 2022
- Increase in avoidable charges - 1st October 2019
- Pay Monthly Mobile price increases - 1st July 2019
- NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
- Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
- NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
Frequently asked questions
- Lost and Stolen
- Forgot your PIN, find my PUK code?
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Switching to Sure
Get the guide for your phone
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile Voicemail
- Understanding mobile data
Broadband & Suremail
Switching to Sure
Broadband & WiFi Faults
- ★ Sure Support App - diagnose and solve broadband issues from your mobile.
- ★ How do I reset my router?
- ★ Why can't I get decent WiFi?
- Changing your username on the Technicolor DWA0120 router
- Changing your username on the Technicolor TG 589vac V2 router
- Changing your username on the Technicolor TG 588V2 router