General

Click below for latest Announcements

• 4G NETWORK UPGRADE NOTICE - week commencing 23rd February

Terms & Conditions

• Jersey Terms & Conditions

Mobile

Get the Right Plan

• Which is the right plan for me?
• How to upgrade?

Getting Started

• New Phone Checklist
• About your contract
• Topping Up (adding credit)
• Mobile internet
• Checking your balance
• Using WiFi

See all 14 articles

Roaming

• Roaming Checklist
• Roaming
• Data Roaming
• Checking balance while abroad
• Accessing voicemail from abroad or a landline
• Topping up your phone when abroad

See all 8 articles

Get the Guide for your phone

• iPhone Guide
• Android Guide
• Windows Guide
• BlackBerry Guide

Get more help

• Back up your data - recommended
• Lost or stolen phone
• Forgot your PIN?
• Moving your mobile number
• Mobile phone safety
• Apps

See all 7 articles

Internet

New to Sure broadband

• Signing up to Broadband
• Setting up Unlimited Broadband

Broadband Troubleshooting

• Troubleshooting checklist

Sure WiFi hotspots

• Where to find Sure WiFi hotspots

Internet security

• Password protection
• Anti-virus software
• Spam email
• Online security tips
• WiFi security checklist

Suremail

• About SureMail

Mobile internet

• About mobile internet

TV

Getting Started

• User guides

Installing Sure TV

• What you need
• Suitable TV sets
• Required bandwidth
• Connecting to a TV
• Don't have a TV aerial?
• Connecting with WiFi

See all 11 articles

Miscellaneous

• 3D channels
• Movies on demand with Film4oD
• Finding your Sure TV service number
• Yellow bar on programme listing
• @ symbol on some channel listings
• Replacement remote control

Using Sure TV

• Typing letters with the remote control (Entering WiFi password / key)
• Why are there different Electronic Programme Guides (EPG) available?
• See the information about a current programme
• Recording multiple programmes
• Setting a reminder
• Subtitles & audio description

See all 15 articles

Film4oD - Movies on-demand

• Film4oD support
• Renting films on the Sure TV Film4oD app
• How do I get a Film4oD account?

Using Media Centre

• USB slot device formats
• Media sharing with DLNA
• Accessing content on your PC
• Supported file types

Remote recording

• Can't find the Sure TV app
• Setting recordings from the Sure TV Mobile App

Security

• Reset parental control PIN
• Parental control settings

Contract & billing

• How is Sure TV billed?
• If you cancel Sure Broadband
• Adding/cancelling mobile or landline services
• Multiple service discounts

TV Troubleshooting

• Some channels are just black screens
• Front LED is pulsing
• Sure TV box turns itself off
• Programmes missing in the EPG
• Channel 5 missing from tuning-in results
• Online services not working

See all 12 articles

SureDial Home

Setting Up SureDial Home

• How to connect your SureDial Home Smartbox

Prevent Unwanted Calls

• How to prevent unwanted or malicious calls

Billing

About your bill

• Complaints
• Receiving your bill
• Bill itemisation
• Understanding your bill charges

Paying your bill

• Payments

Unpaid bills

• What happens when a bill is not paid

Business Help

Key Contacts

• Your contacts at Sure
• Service Announcements
• Fault Reporting
• Assistance Requests
• Incident Reporting

Terms & Conditions and Service Levels

• Terms & Conditions
• Service Levels
• Service Schedules

Mobile Tips & Help

• Roaming
• Forgot PIN?
• Lost or stolen phones