General
Frequently Asked Questions
- Being Safe in a Storm
- How do I cease or cancel a service?
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about Top Up and Pay As You Go
Click below for latest announcements
- Planned Maintenance 13th May 2025 - Top Up Service
- RESOLVED - Service Announcement - Mobile Issues - April 12th, 2025
- Service Announcement - Draytek router issues - March 24th 2025
- 20.03.25 - RESOLVED - JT emergency work affecting Landline and Broadband customers
- Improvements to Roaming Spend Limits
- Scam mobile phone upgrade calls
Important information
Mobile
Frequently asked questions
- Lost and Stolen
- Forgot your PIN, find my PUK code?
- Boosters
- Voicemail
- How do I check my balance?
- How do I swap my phone number from one SIM to another?
Pay As You Go & Top Up
Switching to Sure
Roaming
Mobile Fault and Phone Guides
Help Videos
- SIM cards and PIN numbers
- Internet access on iPhone
- Internet access on Android phones
- Registering your mobile
- Mobile Voicemail
- Understanding mobile data
Broadband & Suremail
Switching to Sure
Broadband & WiFi Faults
- ★ Sure Support App - diagnose and solve broadband issues from your mobile.
- ★ How do I reset my router?
- ★ Why can't I get decent WiFi?
- Changing your username on the Technicolor DWA0120 router
- Changing your username on the Technicolor TG 589vac V2 router
- Changing your username on the Technicolor TG 588V2 router