How do I swap my phone number from one SIM to another?

When should I swap out my SIM?

✓ You have recently changed or upgraded your phone and it needs a different-sized SIM

✓ Your phone is lost or stolen

✓Your SIM no longer works 

What happens to the information stored on my old SIM?

✓ The majority of information will be lost when changing your SIM

✓ Before swapping the SIM, make sure you back up all contact, photos, music, calendar details and anything else you might later need

 How do I go about swapping the SIM?

✓ Prior to contacting Sure, make sure you have access to your new SIM

✓ To swap the SIM, you will need to have the 19 digit number which begins 894455 in front of you

✓ With this number to hand, please call our Contact Centre on 0808 1015247

✓ Please advise the Sure agent you would like to action a SIM swap. The agent will confirm your identity by requesting your account password. They will then ask for the 19 digit number as described in point 1 above.

✓ The Sure agent will then transfer the mobile service onto the new SIM. This usually occurs within a few minutes. If when turning on the phone you are asked for a PIN code, this will be 0000 (four zeros).