Skip to main content
Personal Business
Change location Help Service Announcements Instant top up Suremail
  • Mobile
  • Broadband
  • Bundles
  • Why Sure
  • Mobile
  • Broadband
  • Bundles
  • Why Sure
Sure - Jersey Change location Sure - #5 Help Service Announcements Sure - #28 Instant top up Sure - #31 Suremail
Book an appointment My Sure
Book an appointment My Sure
Sure
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Sure
  2. Mobile
  3. 5G Network – what you need to know

5G Network – what you need to know

  • Building a future-ready mobile network in Jersey
  • A network built for modern life in Jersey
  • Why are there upgrade works happening?
  • How will these works affect my service?
  • How will the new network benefit me?
  • Are you putting up more masts to support the new network?
  • I moved to Sure from Airtel. Will I benefit from the new network?
  • Will my plan or pricing change?
  • Do I need to do anything to get 5G when it becomes available?
  • Why might I still see 4G instead of 5G?
  • Will 5G replace 4G and other technologies?
  • Do I have to update my phone settings for 5G?
  • Are older phones affected by these upgrades?
  • What is happening to 3G?
  • Is 5G safe?

About us

  • Contact us
  • Company info
  • Management team
  • In the community
  • Latest news
  • Careers
  • Suppliers
  • Make a complaint

Shop location

1-5 Castle Street, St Helier

Get directions

Make an appointment

For opening times visit Contact Us

 

Follow us

  • Facebook
  • Instagram
  • LinkedIn

© 2026 Sure (Jersey) Limited. All rights reserved.

  • Terms and Conditions
  • Privacy Policy
Powered by Zendesk