Update 18/07/2026 16:20
Full service has now been restored to all sites. We would like to thank customers for their patience and apologise for any inconvenience this may have caused.
Update 18/07/2026 13:00
Three more sites have been restored providing coverage in and around Gorey. While a few more sites are yet to be restored the majority of customers should have coverage now. Engineers are working to recover the remaining sites through this afternoon.
Update 18/07/2026 10:50
Further sites have been restored covering the area around Sion. Engineers continue to work to restore full service to the remaining areas specifically around Gorey.
Update 18/07/26 07:30
A number of impacted sites have been restored, however, 12 sites remain out of service. This will impact customers in the East and North-East of the Island primarily Archirondel - Gorey and St Brelade areas. Engineers continue to work to restore full service as soon as possible.
Original notice:
We are currently aware of an issue affecting some Airtel customers' ability to connect to the mobile network.
Our mobile team are actively investigating the issue and working to restore full service as quickly as possible.
We apologise for any inconvenience this disruption may cause and appreciate your patience and understanding while we work to resolve the matter.
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