General

Frequently Asked Questions

• Being Safe in a Storm
• How do I cease or cancel a service?
• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• WiFi and Broadband problems

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Click below for latest announcements

• Pay As You Go top-ups unavailable from 4am to 6am, Tuesday 29 September
• Mobile site updates - Planned works
• 3G network switch-off – what you need to know

Important information

• Moving Home: Fibre Broadband House Move Charges (Jersey)
• Fibre Broadband Connection Charges: Jersey
• Complaints
• Jersey Terms & Conditions