General

Frequently Asked Questions

• Being Safe in a Storm
• How do I cease or cancel a service?
• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about Top Up and Pay As You Go

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Click below for latest announcements

• Support for Fax Calls Outside the Sure Network- 23 March 2023
• Big Bundle V5 ending 30th April 2023
• Top up and balance issues - 9th March 2023 - Resolved
• Scam mobile phone upgrade calls
• Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.

Terms & Conditions

• Complaints
• Jersey Terms & Conditions

Previous Price Change Announcements

• NOTIFICATION - Price increases from 1st July 2022
• Increase in avoidable charges - 1st October 2019
• Pay Monthly Mobile price increases - 1st July 2019
• NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
• Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
• NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020

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