Frequently Asked Questions
- Being Safe in a Storm
- How do I cease or cancel a service?
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- WiFi and Broadband problems
Click below for latest announcements
- Mobile site updates - Planned works
- 3G network switch-off – what you need to know
- NOTIFICATION - Price increases from 1st July 2026
- Service Announcment - We’re currently upgrading our payment platform
- Improvements to Roaming Spend Limits
- Scam mobile phone upgrade calls