General

Frequently Asked Questions

• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about Top Up and Pay As You Go
• Bills and bill queries
• WiFi and Broadband problems

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Click below for latest announcements

• Jersey Directory - notice for Sure Customers
• Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.

Terms & Conditions

• Complaints
• Jersey Terms & Conditions

Previous Price Change Announcements

• Increase in avoidable charges - 1st October 2019
• Pay Monthly Mobile price increases - 1st July 2019
• NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
• Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
• NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020
• Notice of price changes to landline and broadband from 1st January 2019