General

Frequently Asked Questions

• Moving House - what do I need to do?
• Here to Help
• All about Email & Suremail
• All about Top Up and Pay As You Go
• Bills and bill queries
• WiFi and Broadband problems

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Click below for latest announcements

• Planned works notice - Jersey Fibre Broadband upgrades for 4 - 6 weeks from 13th February 2020
• MySure registration is open and ready to use.
• Pay As You Go - balance expiry news
• Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.

Terms & Conditions

• Complaints
• Jersey Terms & Conditions

Previous Price Change Announcements

• Increase in avoidable charges - 1st October 2019
• Pay Monthly Mobile price increases - 1st July 2019
• Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
• Notice of price changes to landline and broadband from 1st January 2019