General

Frequently Asked Questions

• Fixing fibre broadband problems and WiFi issues
• All about routers
• About your bill
• All about Voicemail
• Picture messaging - MMS - no longer available

Click below for latest announcements

• Easter holiday opening times
• New Account Number - all customers, from 1st April 2019
• Pay As You Go - balance expiry news
• Data Protection when paying bills by phone
• Jersey Fraud Prevention Warning - mobile phone roaming scams and thefts.

Terms & Conditions

• Complaints
• Jersey Terms & Conditions

Previous Price Change Announcements

• Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
• Notice of price changes to landline and broadband from 1st January 2019