General
Frequently Asked Questions
- Being Safe in a Storm
- How do I cease or cancel a service?
- Moving House - what do I need to do?
- Here to Help
- All about Email & Suremail
- All about Top Up and Pay As You Go
Click below for latest announcements
- July 2023 statement - Missing discounts
- NOTIFICATION - Price increase from 1st July 2023
- Support for Fax Calls Outside the Sure Network- 23 March 2023
- Big Bundle V5 ending 30th April 2023
- Top up and balance issues - 9th March 2023 - Resolved
- Scam mobile phone upgrade calls
Terms & Conditions
Previous Price Change Announcements
- NOTIFICATION - Price increases from 1st July 2022
- Increase in avoidable charges - 1st October 2019
- Pay Monthly Mobile price increases - 1st July 2019
- NOTIFICATION: Price increases to calls, texts and data (landline and mobile) from 1st September
- Notifice of Sure New Pay Monthly Mobiles Plans from 1st October 2018
- NOTIFICATION - Retail Price Index (RPI) increases from 1st July 2020