Are you wanting to get started with your iPhone settings? Here are a few ways in which you can customise your iPhone settings. 

For an updated guide on your handset please click the link here. 

How do I set up my mobile internet for my iPhone? 

Settings > Mobile Data > Mobile Data Options 

Mobile Data Network Settings (APN settings) 

APN: internet 

Username: Leave blank 

Password: Leave blank 

Set Up LTE for iPhone

Settings > Mobile Data > Set Up LTE 

Follow the same instructions for mobile data as above, just scroll to set up LTE on your handset. 

How do I set up Voicemail? 

Voicemail let's people leave a message when you can't answer the phone, so you don't miss important calls. 

To set up a mailbox facility, simply follow these steps:

Dial **004*171##

Now dial 171 and follow the instructions to change your security password and record a greeting (your password is initially set as 0000)
Now, every time you miss a call, it will divert to your mailbox. You will receive an SMS notification on your mobile each time someone leaves you a message.

To listen to your messages, simply dial 171 and listen. Visual Voicemail is not available on the Sure network. To configure the dedicated voicemail button on your iPhone:

Dial *5005*86*171#

Press the call button.

Your voicemail button should now work.  

For More information please see our guide on voicemail and Star Services here: Star Services and Voicemail – Sure 

Controlling data usage for iPhone

Smartphones are data-hungry devices and you may find it comforting to control their data-use to prevent running up large bills once you've used your allocated data allowance. Modern phones often use data connections in the background for updates, syncing and other functions that you may not be aware of. All of these functions will affect your data allowance unless you connect via WiFi.

We also recommend that you turn off WiFi Assist as it accesses data when the WiFi signal is not strong enough and this can happen without your knowledge.

Settings>Mobile Data. Wi-Fi Assist (scroll down to the bottom of the page).

I need more data, what should I do? 

If you regularly break out of your monthly allocation and expect to continue doing so, your safest option is to upgrade to a higher plan or purchase an on island data booster. Which can be purchased over the phone with our support team on +44 1481 700 700 or on your MySure Account. 

How can I view my iPhone data usage ? 

Controlling data usage on an iPhone isn't easy, as few suitable tools are packaged with it as standard. There are apps available to help you control your data; search iTunes or the App store preview to find something suitable. Although offering little control, you can monitor your overall usage: 

Open apps > General > Usage

Near the bottom you should find data-usage. If you haven't used it before, you may find the figure very high. You'll need to 'reset statistics' and return at a later date in order to get an idea of what you've used for that period of time. If you're worried that you might over use data, you can always switch off network data entirely. This means you will have to rely on WiFi connections for any required data transfer until you turn it back on: Settings>Mobile Data> Turn Mobile Data to 'OFF' 

Roaming - how do I turn off data abroad? 

Roaming rates apply for data-use when not on the Sure network. Due to the amount we are charged by other operators, data use while abroad can be very expensive.

If you have your phone set to automatically receive and send emails, update applications or otherwise connect to the internet, it is recommended that you turn these features off when you are abroad to avoid large roaming charges. You can do this by turning off data access on your phone. There are several ways for iPhone users to control data access when away from home.

How do I switch off 'data when roaming'? 

Settings > Mobile Data > Turn Data Roaming to 'OFF'

Please note that this process will only prevent data use outside of the UK. You will still be charged roaming rates within the UK when not connected to the Sure network.

Switch off email downloads

Settings >Mobile Data > Mail > Turn this to 'OFF'

There are many more apps if you scroll down that can be turned off when roaming to prevent unexpected automatic updates which could add charges to your bill.

(NB:  Due to the nature of the device, we cannot guarantee that you will not incur data charges when roaming non-Sure networks.)