How do I cease or cancel a service?

If you want to cease a service completely with Sure, we require 30 days notice as per our terms and conditions.  We can only accept a cease in writing, preferably by email.  From there we will go through security with you and process the cease on the agreed date.

Please send your email to stating the date you wish to cease, the reason for the cease and the account and/or service numbers. 

If you want to port a mobile number to another provider, please visit the new provider in the first instance.  Please note that if you have a contract with Sure when you port, you may be subject to early termination fees.  


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