About Suremail

New Suremail accounts are no longer available, although Sure continues to provide help and support to existing users. 

Suremail is Sure's own email system - it is very easy to use and free to Sure customers. Suremail works with your favourite desktop software like Outlook, Thunderbird, Entourage, or any POP/IMAP client. You can also log into Suremail from your desktop, laptop, or mobile phone, and get instant access to email, calendars, contacts, tasks and notes. Suremail works with the email app on these devices and more: Android, BlackBerry, iPhone, iPad, Nokia and Windows Mobile.


How to access Suremail online

The webmail service can be accessed by clicking here or you could use an email client such as Microsoft Outlook (see below).  

Suremail settings for email software

You can set up various devices and clients (email software such as Outlook, Thunderbird, Mac Mail etc) to work with your Suremail account but you'll need some of the following settings.

Choose either a POP3 or IMAP server as shown below. The main difference is that POP3 will usually delete a message from the server once downloaded, freeing up storage space, but IMAP will usually leave it in place so that you can access your email from a different device or location, but requires more storage space. Many modern programs automatically choose some of the settings for you, such as port numbers. If any fields are already populated, please double check them, and don't worry if you're not asked for everything. You may need to check 'advanced settings' depending on the software you're using.

 Suremail settings with secure SSL encryption

We strongly recommend using SSL encryption, which adds enhanced security* to your email account. Use the following settings for a secure connection:            

Incoming mail server

Incoming port (POP3)


Incoming port (IMAP)


Outgoing mail server

Outgoing port (SMTP)



yes: SSL


Auto, password or 'same as incoming server'

User/login name (use your own email address)

* SSL offers enhanced email security by encrypting information between your device and our server. It does not guarantee security to or from a recipient/sender as they may not be using secure settings themselves. Email shouldn't be considered an entirely secure method of communication and sending personal or sensitive information via email is not advised.


Keeping your address if you leave Sure

Your email account is provided free, as long as you have either a Sure Broadband or Sure Pay Monthly mobile service.  Customers who do not have their email account linked to a Sure Broadband or Mobile account will in future be charged to continue using a Sure email service.  Customers will be notified of the charges at least 30 days in advance of charges starting.

If payment is not received when it is due, the email account will be deleted after 90 days. 

For more details please see Section 5 of ‘Sure Email Terms and Conditions’, which can be found in the Internet & Web Services section of

Error message after Mac upgrade

Apple often release operating system upgrades which can occasionally cause error messages. If you've recently upgraded and get the following error message, simply click 'Connect' and you should be able to access your email as normal. Error message: 'The identity of “” cannot be verified.'  



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