Frequently Asked Questions

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Click below for latest announcements

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Important information

Previous Price Change Announcements

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Frequently asked questions

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Pay As You Go & Top Up

Switching to Sure


Get the guide for your phone

Help Videos

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Broadband & Suremail

Switching to Sure

Broadband & WiFi Faults

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4G Mobile Broadband

Staying Safe Online

Home Phone

Switching to Sure Home Phone

Landline Help and FAQ's

MySure & Contract information

MySure Registration

My Sure for Pay As You Go

My Sure - frequently asked questions

My Contract


About your bill

Paying your bill

Business help

Key contacts

5G from Sure

Getting started with your 5G router