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Frequently asked questions

  • How do I check my balance?
  • What am I charged for and how?
  • Boosters
  • Text messaging (SMS)
  • Replacement SIM card
  • How do I activate a SIM card?
  • How do I swap my phone number from one SIM to another?
  • Forgot your PIN, need a PUK code?
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  • How do I turn apps off?

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Shop opening times

36 King Street shop

Mon - Sat: 09:00 -17:30 (excluding Wed)
Wed: 09:30 - 17:30
Sun: Closed
Closed all Bank Holidays

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