Each year, as you may be aware, prices rise for all goods and services and we have previously provided you with advice that an annual increase in line with at least the RPI would take place.
Sure Terms and Conditions set out that we will increase the charge for your price plan(s) every year.
This is in section 9. paragraph 9.6 of the Sure (Jersey) General Terms and Conditions.
What is RPI?
RPI is a basket of goods and services which are checked annually to test what the average value of increase will be for all the goods and services contained within the virtual basket. This year in Jersey it Is 2.7%. This RPI is not set by Sure or any of its other associated companies but officially by the Government of Jersey. This check of price levels enables us to make sure our price rises are in line with other price rises experienced by consumers.
Why?
The price rise each year is to ensure that we are able to continue to support investment into our network as well as covering the increasing costs to provide the services that we offer.
Why now?
We have held off providing details of this price rise as long as we were able to but unfortunately it is necessary to do this once a year and thus we are giving notice of the price rise now which will take effect on your island on 1st July 2020 and will appear on the next bill run after that.
What about the Covid 19 Situation?
We are like every other business who has been dramatically affected by the Covid 19 pandemic and although we have delayed the announcement of this price rise we have found it impossible to defer this notification any further.
Is this above RPI if so why?
Mobile price rises are in line with RPI. Broadband prices are increasing above RPI following above RPI increases in the cost of the broadband services that we purchase from JT. Home Phone prices are increasing above RPI to ensure that we can continue to invest in our network and services for our customers.
How much more for me to pay?
This depends on the products and services which you currently take from Sure and in the letter provided we have tried to make it easy for you to understand how this might affect you.
- Mobile charges increase in line with the March 2020 published RPI figure of 2.7% for all consumer plans purchased prior to 1st April 2020 and legacy business tariffs
- Home Phone rental increases by 51p/4% to match JT's price point. Home Phone customers who are currently in contract will not see the increase until the August bill as we need to give you 60 days notice. The July bill will increase but there will be a small credit applied to offset this.
- Broadband Prices will increase at above RPI due to above RPI cost increases which we have received from our broadband and fixed line supplier – JT. This is a 7.69% increase for most customers
- Big Bundle Discount increases by £1.85 for customers newly qualifying for the big bundle from 1st July, ensuring that Sure remains significantly better value than JT.
Why does a JT price rise affect Sure customers?
Sure buy broadband and fixed line services from JT to provide to our customers. These prices increased in March 2020, in order to continue to invest in our services we need to now pass on this price rise, alongside covering our own increasing costs.
What if I have a discount on a plan?
If there is a discount, such as Big Bundle, you will still have it applied when the bill is produced and it will be adjusted accordingly. You can check your bills online by registering for My Sure.
I want to complain, how do I do this?
- If you wish to complain, please send an email concerning your issues with the price rise to the following email, hello@sure.com. Currently we are experiencing large numbers of contacts from customers for a whole host of reasons including Covid 19 related questions, so it may take a week or so for your email to be responded to.
My Sure
We recommend you register for My Sure so you can view your bills, see your contract end dates and manage your account details online, click here to go straight to the registration/log in page https://myaccount.sure.com/my-account#login
Comments