Our contact centre remains open for normal operating hours of 8am to 8pm Monday to Friday and 9am to 6pm on Saturday.
We are extremely busy at the moment with many more queries and requests than normal. Our teams are working incredibly hard to help everyone as quickly as they can, please be patient with us.
We would ask that if your query is not urgent to look at the Help and Support pages and MySure where possible. Alternatively, you can email us on firstname.lastname@example.org to send us a message and we will respond to you as soon as we can.
Thank you for your patience and understanding.