Please be advised that our Customer Service Centre times are changing on 17th September as follows:
Monday to Thursday open 08:00 close 20:00
Friday open 08:30 close 20:00
Saturday open 09:00 close 19:00
This is for all in enquiries but if your phone is lost or stolen you can still call us 24 hours a day.
You can dial 0808 10 15 247 for assistance, email firstname.lastname@example.org or send a direct message through our Facebook and Twitter pages.
For faults you can dial 151 from a Sure mobile during opening hours only.
Social media is monitored Monday to Friday from 09:00 until 17:00 only.
It can take up to 48hrs to receive a response by email depending on how busy we are.