Pay As You Go toping up (adding credit)

If you are a Pay As You Go customer, you will need to top up your phone with credit before you use it.

If you need to check your balance first dial *#100# and click the call button. The balance will be displayed in a message on the screen.

To top up online

(minimum top up is £10) 

Simply visit the top up page to top up. If you are already registered you will have access to My Account where you can store your card details securely, set automatic top ups so that you never forget and top up for friends and family.

You can also choose to use Instant Top Up using a credit or debit card. 


To top up by phone

(minimum top up is £10)

Dial 177 from any Sure Phone    

or 01481 701077 from any Channel Islands, Isle of Man, UK and French landline or mobile.

Then simply follow the instructions.

Please remember to have your credit or debit card details handy in order to complete your purchase. If you are dialling from a withheld number, you will need to dial 1470 01481 701077. 


To top up in stores across the island

(minimum top up is £5).

You can buy top up with cash, debit or credit cards anywhere tyou see the pink Payzone logo at supermarkets, stores and garages across the island.

You will receive a receipt with a 13 digit PIN number printed on it.

Dial *#101*PIN#

Replace the word PIN with the 13-digit number printed on the receipt. Press the dial or send button on the phone and a success message will appear on the phone screen informing you of the top-up status and your balance. 


Problems topping up?

If you are having problems topping up online or by phone, give us a call on 08081015247 so we can help.

For your card protection we only allow a certain amount of attempts per day or per week when using the same details, and only up to a certain value limit. This helps to control fraudulent attempts to misuse the system, potentially with your payment details. We understand that at times this may be frustrating, but we are here to help you through it. If you do find yourself having a problem, give us a call and we’ll see how we can get you topped us as soon as possible.

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