Charges for non-geographic calls
Please note all this information is taken from the Ofcom website http://ask.ofcom.org.uk/help/telephone/ukcalling which also has additional information you may find useful.
What has changed and why?
In the past, when you made a telephone call to a 'non-geographic' number (beginning with 05, 08, 09 or 118) it wasn't always clear how much it would cost.
That changed on 1st July 2015, under a new system from Ofcom (the UK telecoms regulator) that made the cost of calling service numbers clearer for everyone. It affects all calls from mobiles to 05, 08, 09 and 118 numbers.
While Sure are not subject to Ofcom's rules, we have adopted this as best practice in December 2015.
How it worked previously
You used to hear information about the cost of calls, which went something like this:
"Calls cost 20p per minute from a BT landline. Other landlines may vary and calls from mobiles may cost considerably more."
This made it hard for you to know the cost, as you are not calling from a BT landline.
How it works now
The cost of calling service numbers is made up of two parts:
An access charge: This part of the call Sure charge and can be found here.
A service charge: This is the rest of the call charge. The organisation you are calling decides this, and will tell you how much it is.
So now what you hear is something like this:
"Calls cost 20p per minute plus your phone company's access charge."
So you simply add this price to Sure's access charge to find out the total cost of your call.
Which numbers are affected
These rules will apply to all consumer calls to 084, 087, 05, 09 and 118 numbers across the UK, delivering clearer call rates for everyone.
The changes do not affect calls made to ordinary landline numbers (01, 02), 03 numbers or mobile (07) numbers. Neither do they affect calls made from payphones, international calls, or calls to the UK when roaming overseas.
In addition, all Freephone numbers (which begin 0800 or 0808) are being made free for consumers to call from all phones, whether mobile or landline.
What about numbers starting with 03?
Sure will classify these numbers as regular 'UK landline' calls. So if you have a bundle which includes UK minutes, these numbers will be included. Otherwise you will pay the same rate as for a UK call - see our call charges here.