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Engineer call out charges

The rates below include travel time from receipt of the request by the technician, excluding equipment and materials.


Sure labour charges - standard rate


First hour

Every half hour thereafter





When Jersey Telecom engineers are required to attend a fault, they will charge customers who have a fixed line with them directly.  Their rates may vary without notice and subject to additional charges. The charges can be dependent on the level of work carried out as well as the time of day.   




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