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Forgot your PIN?

If you have forgotten your mobile access PIN and enter it incorrectly three times, you will be asked to enter the phone's PUK code.

The PUK code is an 8 digit number that you were given when you first purchased your SIM card. The PUK code is printed on the SIM packaging. If you have lost this information, you can call us on 0808 10 15 247 and we can look up your PUK code on our system.

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