You will have been given a welcome leaflet at the time you signed up. Here is a copy if you need it.
Register your phone
Check out our helpful short video about registering your phone by clicking here.
We recommend you register your phone in two places - with Sure and with Immobilise
1. Registering your phone with Sure
Pay As You Go customers: register your SIM and if your phone is lost or stolen, we will have a greater chance of being able to help.
To do this you can either
Send us an email to email@example.com or
Call us on 0808 10 15 247
We will need all of the following from you in order to register:
- your full name and address (including postcode)
- the phone number you want to register
- a password - this is so we can verify your identity in the future, if you need to discuss your phone with us.
Pay Monthly customers: there is no need to register with us as we will have all your details from when you signed up, however for extra security we recommend you register with Immobilise:
2. Registering your phone with Immobilise.com
As well as registering with Sure, we recommend that you register any property of value including mobile phones with www.immobilise.com after purchasing them.
Immobilise is a free, trusted, online database where you register your property's model and serial number to keep a record of it online. If your property is lost or stolen, you can report it and make insurance claims more easily.
The Immobilise.com database is used by police and select companies such as Check mend™. They run checks to see if an item has been reported lost or stolen. This is especially important if you are buying second-hand goods such as a mobile phone. You can check that it is not stolen by paying a small fee for a Check Mend report by visiting their website. By registering with Immobilise, you can help make it difficult for a thief to resell your property - visit https://www.checkmend.com/uk
Set a PIN (Personal Identification Number)
Click here to see our helpful short video on setting a PIN number.
To ensure only you can access your phone, you can set a PIN which is known only to you.
When you turn your phone on for the first time with a new SIM card, you will be asked for a four digit PIN number to access the phone. This will be set as 0000 as default.
For your security, we strongly recommend you change your PIN number to one of your choice as soon as possible.
This process can vary from phone to phone but in general you will find your PIN options by accessing:
Menu > Settings > Security > Access Codes > Change PIN Codes
Insure your phone
We recommend that you insure your phone in the event that it is lost, stolen or damaged. We do not currently offer phone insurance but recommend that you take appropriate measures to insure your phone, for example as part of your household insurance policy.